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Facebook Ads Rejected? Why It Happened & How to Fix It

Let’s be honest: We have all received this notification that says your Facebook ad is REJECTED! Or your Instagram ad is REJECTED!
It hurts!
You must have seen this message that says your ad isn’t approved as it doesn’t follow Facebook’s Advertising Policies.

Here's How to Fix a Rejected Facebook Ad
Facebook Advertising Policies in Short

Haven’t you?

Since you want your ad to go live as soon as possible, you must be left wondering what went wrong and how can I fix this immediately?

Do not worry, we are here to help. There are many reasons for a Facebook or Instagram ad to get rejected. We will cover those in detail here so you know how to fix them and next time create an ad keeping these guidelines in mind.

Top 3 reasons why your Facebook ads are rejected

Here are the 3 most common reasons for rejection of your Facebook ad:

  1. You’re promoting something that is prohibited.

  2. You’re promoting something that is restricted.

  3. You’re not following the Facebook guidelines for creating ads, landing pages, or ad copies.

It’s necessary to review all the above-mentioned criteria before submitting an ad for approval. Let's have a detailed look at each of the reasons.

Facebook ad rejected due to prohibited content

You must not promote prohibited content or else your ads will get rejected.

Here’s a list of prohibited things that you need to take care of:

Violating Community Standards

Ads must not violate the Community Standards and Instagram Community Guidelines

Discriminatory practices

Ads must not differentiate or encourage discrimination against people based on personal attributes such as ethnicity, race, color, national origin, age, sex, sexual orientation, religion, gender identity, family status, disability, genetic, or medical condition.

Drugs and drug-related products

Ads must not promote the use or sale of illegal, prescription, or recreational drugs.

Unsafe supplements

Adverts must not promote the use or sale of unsafe supplements.

Adult products or services or content

Adverts must not promote the use or sale of adult products or services unless they promote family planning and contraception. Ads must not promote adult content.

Third-party infringement

Ads must not violate any existing copyright, trademark, privacy, publicity, or other personal or proprietary rights.

Sensational content

Ads must not contain sensational, shocking, inflammatory, or excessively violent content.

Misinformation or Misleading claims

Facebook prohibits ads that include any kind of misleading information such as claims debunked by third-party fact-checkers or any content Facebook views as spam will be rejected.

Controversial content

Ads must not promote political or social issues for commercial purposes.

Non-functional landing page

Ads must not direct people to non-functional landing pages.

Cheating and deceitful practices

Ads must not promote products or services that encourage a user to engage in cheating or deceitful practices.

Grammar and profanity

Ads must not look like spam because of bad grammar or punctuation. Symbols, numbers, and letters must be used properly. Further, the ad must not contain profanity.

Personal health

Ads must not include "before-and-after" images or images that have unexpected results. Ad content must not imply or attempt to create negative self-perception to promote weight loss, diet, or other health-related products.

Payday loans, payslip advances, and bail bonds

Ads may not promote payday loans, payslip advances, or any other kind of high-interest short-term loan.

Multi-level marketing

Ads promoting income opportunities must completely describe the associated product or business model, and must not promote business models that offer quick compensation for little investment, including the pyramid-based earning models.

Personal attributes

Ads must not contain content that declares or implies personal attributes. This includes direct or indirect implications about a person's origin, race, ethnicity, religion, age, beliefs, sexual orientation or practices, gender identity, disability, medical condition.

Spyware or malware

Facebook ads must not contain a virus, spam, or any harmful software as well as links to harmful sites.

Automatic animation

Ads must not contain audio or flash animation that runs automatically without a personal interaction or expands within Facebook after someone clicks.

Unacceptable business practices

Ads must not promote products, schemes, services, or offers using misleading practices, including those scamming people out of money or personal information.

Prohibited financial products and services

Ads must not promote financial products associated with misleading or deceptive promotional practices such as directly asking for people’s credit card information.

Vaccine Discouragement

Ads must not discourage people from vaccination or advocate them against vaccines.

Facebook ad rejected due to restricted product or services

For advertising restricted products on Facebook, some additional considerations are needed.

If you are in one of the below-mentioned industries then ensure that you are aware of the Facebook guidelines for getting your ads approved for promotion.

Alcohol

Ads that promote or reference alcohol must comply with all applicable local laws, guidelines, licenses, and approvals. Besides, it must include age and country targeting criteria consistent with Facebook's targeting requirements and local laws.

Dating

Ads promoting dating services are only allowed with prior written permission. These must adhere to the dating targeting requirements and Facebook’s dating quality guidelines.

Online gambling and gaming

Ads that promote online gaming, and gambling where the money is involved (including cash or digital/virtual currencies, e.g. bitcoin) are required to play are only allowed with prior written permission.

Online pharmacies

Ads must not promote the sale of prescription pharmaceuticals. Ads for online and offline pharmacies are only allowed with prior written permission.

Branded content

All ads promoting branded content need to tag the product, brand, or business partner using their branded content tool.

Cryptocurrency products and services

Ads promoting cryptocurrency products and services need to have prior written permission.

Advertisers must adhere to the guidelines mentioned under cryptocurrency products and services ads policy.

Advertisers must first receive confirmation for eligibility to run ads promoting cryptocurrency exchanges, investment advice, mining software and hardware.

Ads promoting other products do not require prior written permission including cryptocurrency industry news, ancillary services, blockchain technology, events, education, payment methods, digital payment tools and merchandise. However, they must adhere to the Advertising Policies.

Cosmetic procedures and weight loss

Ads that promote weight-loss products and services must be targeted to people aged 18 or older.

Ads promoting cosmetic surgery procedures must be targeted to people aged 18 or older.

Facebook ad rejected due to not following Facebook ads guidelines

During the ad review process, Facebook checks the ad in its entirety that includes:

  • Audience
  • Video and Images
  • Text
  • Targeting
  • Positioning
  • Content on the ad's landing page

Perform the below mentioned common checks for Facebook & Instagram ads that include but are not limited to:

Get the specifications right:

First and foremost, let’s get the specifications right for Image and Video Ads on Facebook and Instagram.

The updated 20% text on image rule

Earlier Facebook used to reject ads that had text covering more than 20% of their image. Recently, that rule was removed, but it’s still recommended to keep text limited to a small area of your images. Ads having too much text may not perform well as they are not visually appealing.

Here are the specifications for:

  • Ideal Facebook ads size & dimensions
  • Ideal Instagram ads size & dimensions

Facebook:

Instagram:

Note: For Carousel Ads (Applicable for Both Facebook & Instagram)

  • Minimum number of Images: 2
  • Maximum number of Images: 10

For more details visit: Ideal ad size & dimensions for Facebook & Instagram

Check the landing page

According to Facebook ad guidelines, make sure the ad’s landing page does not have pop-ups that interfere with the visitor’s navigation of the site. Some other cases where the ad may not be approved are if the landing page:

  • Is not fully functional
  • Doesn’t match the product or service shown in the ad
  • Doesn't follow the Facebook Advertising Policies

Personal attributes

As mentioned earlier in the article, we can’t run an ad with content targeting someone’s attributes. See the example here:

“Are you finding it tough to get slim? Check this out.”

Here your ad is suggesting you know about the person seeing the ad. The problem is that Facebook users who are indeed finding it tough to get slim can easily be concerned about how you came to know their personal information. Your ad should focus directly on the product or service you are offering.

See the right example below:

“Check out our tailored fitness services.”

Here, the ad is not guessing or judging someone’s physical attributes. It is promoting the services the fitness centre offers, which is acceptable under Facebook’s ad policies.

Brand Usage

Ads linking to Facebook or Instagram should not represent the Facebook brand in a way that makes it the most prominent feature of the creative. As per Facebook advertising guidelines, we cannot modify Facebook brand assets in any way, such as by changing the design or color of the logo.

For instance, always display the word "Facebook" in the same font size and style as the text surrounding it. To play safe, it is advisable to avoid using the Facebook brand name or logo in your ad.

Age-restricted Material

Advertising products such as alcohol in countries where it is allowed to do so must meet the guidelines which include age restriction.

So, these are some of the common checks we should perform before creating our ad on Facebook & Instagram, as they tend to be the most common reasons for ads getting disapproved.

Check out Instagram’s Terms of Use page to find more about the Ad policies while creating Instagram Ads. Additionally, follow the Instagram Community Guidelines, Instagram Platform Policy, and Music Guidelines. You will find the information summarised for the above guidelines on Instagram’s Terms of Use page.

How does Mediaqart help you?

When you start an ad campaign using Mediaqart, the ad is first reviewed by Mediaqart to see if it is created as per Facebook’s ad policies.

Only after Mediaqart’s review, the ad is sent for Facebook’s review. As a result, most of our platform users never face the issue of ad rejection.

However, sometimes the ad can still face disapproval. In those cases, we notify the user about the possible reason for the ad’s rejection. Once the changes are done to meet the Facebook guidelines, the ad goes under Mediaqart’s review and is then sent for Facebook’s approval.

You can expect a response within 48 hrs to the ad’s resubmission.

In cases where Mediaqart thinks that the ad might have been flagged incorrectly, it raises a request to Facebook for a manual review of the ad.

Conclusion

We can conclude that most of the time, the ad is not approved when the guidelines are not followed. However, there are times when it can be flagged incorrectly.

Have you had your Facebook ad rejected for odd reasons? Let us know! Our expert team can assist you with the right information to start a successful ad campaign using our easy-to-use advertising platform - Mediaqart

If you have to recreate a brand-new ad, make sure your image, content, and landing page are not violating the Facebook & Instagram guidelines.